Enrolment Information
Enrolment in the academic and language courses with AWI - International Education Group and its associated education providers is subject to the following terms and conditions and becomes a legal contract on acceptance by a student.
CODE OF PRACTICE
AWI - International Education Group and its academic partners have agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at http://www.minedu.govt.nz/goto/international
IMMIGRATION
Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website at http:// www.immigration.govt.nz
ELIGIBILITY FOR HEALTH SERVICES
Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health, and can be viewed on their website at http://www.moh.govt.nz
ACCIDENT INSURANCE
The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at http://www.acc.co.nz
MEDICAL AND TRAVEL INSURANCE
International students must have appropriate and current medical and travel insurance while studying in New Zealand. The school can arrange on behalf of students for insurance with InterGlobal: www.interglobal-nz.biz, Unicare: www.uni-care.org and Southern Cross: www.scti.co.nz
FEES
- All fees and charges are payable in advance. In the case of an international student in the home country, fees are payable once the NZIS approval in principle letter is issued.
- Students will pay their own entrance or activity costs for the optional class trips and recreational activities held outside class hours.
- Students will pay for their own photocopying , texts, printing and extra academic services such as cross-crediting, remarking.
- Fees cannot be transferred to other institution or person.
- Refunds of fees in the case of withdrawal from the courses will be made in accordance with the Education Amendment Act (1991) and are detailed in the next section.
CANCELLATION / WITHDRAWL
Cancellation made in writing before or within the first 8 days of the course commencement as stated in the Offer of Place will result in a refund of tuition and unused homestay fees except for 10% of tuition fee or $500 whichever is lesser. There will be no academic penalty. Students who are suspended from study following academic or disciplinary procedures are not eligible for a refund of fees.
Cancellation after the first eight days of your course: The school will refund any unused portion of your homestay fees (if any). All cancellations and applications for a refund must be received in writing. Before making a refund, we will require evidence that you have changed your visa status or returned to your home country. All accompanying documentation (all original) must be provided within the first 8 days of the course commencement.
STUDENT FEE PROTECTION SCHEME
The Student Fee Trust Account protects all students’ fees. All funds are made to the school's Trust Account with the Trustee as the sole sign authority. Funds are drawn down to the school only after 9 days after the start of the course. Drawdowns are limited to tuition fees in arrears for courses attended and the unused accommodation deposits are returned to students upon the arrivals in New Zealand.
GENERAL INFORMATION FOR STUDENTS
Please notify the school if you change your address or telephone number. Staff are available to talk about New Zealand culture and systems, which are relevant to everyday life. Bilingual staff are available to talk with students. Students are able to use Students Common Room from Monday to Friday, 8.00am – 6.00pm. Basic facilities provided include a vending machine, water cooler, microwave oven and fridge. It is expected that all students will assist in ensuring this area is safe and welcoming to all students and it is kept clean and tidy. Student ID cards are available from the receptionist. Every student is welcome to use the school Library and Student Study Area for information, reading and study. You may borrow items from the Library using your student ID card. Students have access to computer suites as parts of their scheduled learning for processing of assignments and reports and also for personal correspondence. Although we do our best to ensure the security of all property on our premises, the school does not accept responsibility for your property.
CODE OF BEHAVIOUR
This code applies to all staff and students:
· Smoking is not permitted at all the school premises.
· Mobile phones are not allowed during classes.
· Alcohol or drugs may not be brought to or consumed at the premises.
· The consumption of food and beverages is not permitted in the classrooms, workshops or the library.
· Harassment of any sort is not permitted. Harassment is unwanted and unsolicited behaviour that interferes with the rights of an individual to benefit from the educational opportunities offered by the school.
· Plagiarism is attempting to pass off the work or ideas of another person as your own, and is not permitted.
· Staff and students are expected to respect the property, rights, and values of others at all times.
STUDENTS SUPPORT SERVICES
Administration staff of the school provides a confidential service, which is available to all students and staff. They assist with personal problems such as relationships, loneliness and stress. Learning Assistance Tutor provides learning assistance on a one-to-one or group basis, for students who need help or advice with organizing their study.
ATTENDANCE
All students must attend all aspects of programmes and cannot absent themselves or leave from any particular segment without prior approval of the Academic Manager. Students who are absent from classes for 2 weeks continuously without having advised the Academic Manager are liable to have their enrolment cancelled. 80% attendance should be achievable for every student studying at the school. Students are required to be punctual at all times. Every effort should be made to arrange medical, dental and related appointments outside of scheduled class hours.
TERMINATION OF ENROLLMENT
The school reserves the right to terminate tuition for the following reasons
· In the event of continued and unexplained absenteeism
· False or misleading information provided by the student during enrolment
· Inadequate progress by the student
· Failure of the student to pay fees
· Where the school is unable to guarantee accommodation due to the students’ behaviour
· In the event of criminal behaviour by the student
· An inability of the student to attend classes due to illness or family obligations where the student cannot make up the missed course time and needs to re-enrol in the course time and needs to re-enrol if they wish to complete the course.
APPEALS
Students may appeal against decisions of the Institute staff, including assessment decisions.
Appeals should be initiated by:
· Discussing the matter with the staff member who made the decision.
· If agreement cannot be reached with the staff member, the matter should be discussed with the Academic Manager.
· If agreement still cannot be reached, the Academic Manager will submit the appeal to the Advisory Board for consideration.
· If agreement still cannot be reached, the Manager will negotiate with the student an external moderator whose decision will be binding.
· Additional policy and procedures for appeals may be specified in a programme’s regulations.
COMPLAINTS
Students may initiate a complaint about the actions of an Institute staff member. Staff and students are encouraged to adopt a non-adversarial approach to resolving complaints. Written complaints should be made on the form available from the reception.
Complaints should be initiated by:
· Discussing the matter with the staff member involved.
· If agreement cannot be reached with the staff member, the matter should be discussed with the Academic Manager.
· If agreement still cannot be reached, the Academic Manager will submit the complaint to the Advisory Board for consideration.
· Students may make formal complaint to the New Zealand Qualifications Authority where the above have not resolved the matter to their satisfaction. All written communication with the school should be to:
The Academic Manager
AWI - International Education Group
PO Box 15 802
Auckland
ACCOMMODATION REQUIRMENTS
Should a student require accommodation to be provided for by the school the school has the obligation to ensure that the accommodation is of an acceptable standard. This will mean that the following requirements are met before any student is placed in such accommodation,
· The accommodation meets the requirements of being a Boarding Establishment, Homestay or is provided by a recognised Caregiver
· The suitability of the people whose accommodation is being used
· This will be accomplished with a visit by a school representative who will assess the suitability of the living conditions and the physical and emotional environment of the location.
· Student under the age of 18 will be interviewed with regard to their accommodation satisfaction at least 4 times a year and the premises will be visited twice a year.