Attendance is critical to ensure you meet the requirements of your programme and student visa. If you do not comply with attendance requirements it is likely that you may not successfully complete your programme and your visa may be cancelled which will result in you having to return home. Students who are continuously absent from class without a valid explanation are liable to have their enrolment cancelled and this will impact on your visa.
Every effort should be made to arrange any appointments outside of scheduled class hours. If this is not possible then proof may be requested by programme staff before approval is given.
Work is not an acceptable excuse for being absent or late. Study is your priority and reason for being here.
Rules you will need to consistently abide by:
- arrive and be seated in class on time for every class.
- attend all classes and do not leave timetabled or schedule programme activities without prior approval of the Quality and Academic Manager. Unless it is deemed an emergency, leaving early may not be approved, so please be advised in advance.
- notify all absences by phone, text or email.
- provide a Medical Certificate after 2 days of absence or as requested by AWI if you are continuously sick.
If you are going to be absent for more than 2 days because of serious illness or disability, a family death or for some other personal reason you are required to obtain permission from the Quality Assurance and Academic Manager.
Attendance issues may prevent a student from applying for an examination re-sit (Please see the full re-submission and supplementary examination policy for further details)
Students at ‘risk’ will be closely monitored and appropriate action implemented as required.
Note: Students with poor attendance, generally receive poor results!
- Course Length: 1 to 35 days
Withdrawal Time: Within 2 days from start date of the course 50% Fee Refund
- Course Length: 35 days to 3 months
Withdrawal Time: Within 5 days from start date of the course 75% Fee Refund
- Course Length: Over 3 months
Withdrawal Time: Within 10 days from start date of the course 75% Fee Refund
- The refund conditions above include all fees paid to AWI International Group, excluding accommodation fees. Any accommodation fees paid to the AWI International Education Group ane placed into the AWI Trust Account and will be refunded to the student on a pro rata basis. This excludes the Home Stay Placement fee, which will be retained by AWI
- No refund will be made if the student has been dismissed from AWI.
You must complete the refund process and provide the evidence listed otherwise AWI will not be able to process your refund.
- Notify your withdrawal from the programme in writing.
- Complete a Refund Request and submit along with your bank statement or your verified bank account number and your original passport.
- Providing all refund documentation is complete and evidence provided AWI will process any entitled refund within 1-2 working days.
- For students under the age of 18, refunds will only be made to the parents of the student upon receipt of a written request fromthe parents.
- AWI will advise the New Zealand Immigration Service that fees have been refunded and the offer of place terminated.
- Any Withdrawal from the Programme before the starting date will be subject to a deduction of 10% or NZ$500, whichever is less. This is the standard practice.
This section of the Handbook provides an overview of the Code of Practice for the Pastoral Care of International Students.
What is the Code?
The Code is a document which provides a framework for service delivery by educational providers and their agents to international students. The Code sets out the minimum standards of advice and care that are expected of educational providers such as AWI with respect to international students. The Code applies to pastoral care and the provision of information only, and not to academic standards.
Who does the Code apply to?
The Code applies to all education providers in New Zealand with students enrolled on an international student visa. The Code is mandatory to all these providers and must be signed by them.
How can I get a copy of the Code?
You can request a copy of the Code from your New Zealand educational provider or online from:
How do I know if an educational provider has signed the Code?
The New Zealand Ministry of Education has a register of all signatories to the Code and is available online from: www.minedu.govt.nz/goto/international
If the educational provider that you seeking to enrol with is not a signatory to the Code you will not be granted a study visa from the New Zealand Immigration Service and you will not be able to study at that institution.
What do I do if something goes wrong?
If you have any concerns about your treatment by your educational provider or by an agent of the provider you can contact NZQA who manages this. The Code requires all institutions to have fair and equitable internal grievance procedures for students and you must follow these internal processes first to try and resolve before you take your complaint further. If your concerns are not resolved internally you can contact the International Education Appeal Authority (IEAA).
The IEAA is an independent body set up to handle complaints from international students about the pastoral care aspects received from their educational provider or the provider’s agent. The IEAA enforces the standards in the Code of Practice.
How can I contact the IEAA?
Private Bag 32001
Phone + 64 4 462 6660
Fax + 64 4 462 6686
What will the IEAA do?
The Purpose of the IEAA is to adjudicate, investigate and determine if there has been a breach of the Code.
The IEAA has the power to impose sanctions on educational providers who have committed a breach of this Code, and these sanctions may include an order for restitution, publication of the breach and/or requiring that remedial action be undertaken.
|Indian Association||General Advice||093570665|
|Chinese Community Centre||General Advice||096345671|
|Filipino Trust||To integrate Filipinos into New
Zealand society; to provide
support for Filipinos in New
Zealand; to provide activities
i.e. sports, cultural; to foster
relations between Filipinos and
the New Zealand community.
|Nepal NZ Friendship Society||To introduce and promote
Nepalese culture and
traditions in New Zealand. The
Society also organises all
major Nepalese festivals, runs
Nepali language classes, runs
radio programmes, etc. It also
leads charity and/or
|NZ Non-resident Nepalese
|Indians living in NZ||Connect with fellow Indians
living in New Zealand and
exchange tips on the Indian
Support .|About Indians in
New Zealand – Indian expats
in New Zealand.
|Chinese New Settlers Trust||Chinese New Settlers Services
Trust (CNSST) is registered as
a charitable trust which offers
culturally and linguistically
appropriate services to
both Asian new settlers and
the Asian communities.
|China||General Advice/Passports||588 Great South Road
|Korea||General Advice/Passports||Level 12, Tower 1, 205 Queen
Street Auckland Central.
After hours: 0276460404
Opening Hours: 9am-4pm
(09) 529 0460 / (07) 552 4324
/ (0274) 392 312 (Visas)
Cell phone Hotline 24/7:
(+64) 022 074 6517
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